Merchandize - Refund Policy

1. Overview

1.1 Grimm's Domain Merchandise Store is committed to ensuring your satisfaction with our products. This Refund Policy outlines the conditions under which refunds are provided.

2. Eligibility for Refunds

2.1 Refunds may be considered under the following circumstances:

a. Defective Products: If you receive a defective product, please contact us at within 7 days of receiving the merchandise. We will provide instructions on how to return the item for a replacement or refund.

b. Incorrect Item: If you receive an incorrect item, please contact us at within 7 days of receiving the merchandise. We will arrange for the correct item to be sent to you.

2.2 To be eligible for a refund, the returned merchandise must be in new, unused condition, with all tags and packaging intact.

3. Returns Process

3.1 To initiate a return, please contact us at with your order number and a description of the issue.

3.2 Once your return is approved, you will receive instructions on how to ship the item back to us.

3.3 Grimm's Domain Merchandise Store is not responsible for merchandise lost or damaged during return shipping.

4. Refund Processing

4.1 Refunds, when approved, will be processed within 7 business days from the date of receiving the returned item.

4.2 Refunds will be issued to the original form of payment.

5. Exchanges

5.1 Exchanges may be facilitated for defective or incorrect merchandise, subject to availability.

5.2 If the item is no longer available, a refund will be issued.

6. Refund Limits

6.1 Refunds are limited to the purchase price of the merchandise and do not include shipping costs.

6.2 Grimm's Domain Merchandise Store reserves the right to refuse refunds for items that do not meet the eligibility criteria outlined in this policy.

7. Contact Information

7.1 If you have any questions or concerns about our Refund Policy, please contact us at